The Dell Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds40
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2022-02-24
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Some relatives speak warmly about the friendliness of care staff, saying they create supportive daily interactions with residents. Families appreciate the open visiting arrangements and being invited to share meals together.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness60
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2022-02-24
Is this home safe?
Is the care effective?
The Dell received a Good rating for Effective at its February 2022 inspection. This domain covers staff training, care planning, healthcare access, and nutrition. The home specialises in dementia care for adults over 65, which means dementia-specific training and person-centred care planning should be in place. No specific detail on training content, care plan review processes, GP access frequency, or food quality is included in the published summary.Is this home caring?
The Dell received a Good rating for Caring at its February 2022 inspection. This domain is the closest official assessment to what families care about most: whether staff are warm, whether your parent is treated with dignity, and whether their individuality is respected. No direct quotes from residents or relatives are included in the published summary, and no specific inspector observations of staff interactions are recorded.Is the home responsive?
The Dell received a Good rating for Responsive at its February 2022 inspection. This domain covers activities, individual engagement, complaints handling, and end-of-life care. The home specialises in dementia, which means activity provision should be tailored to the specific needs of people at different stages. No detail on the activity programme, individual engagement, or end-of-life planning is included in the published summary.Is the home well-led?
The Dell received a Good rating for Well-led at its February 2022 inspection. A named registered manager, Amelia Huxtable, and a named nominated individual, Babar Khan, are in place. The home is operated by Franklin Care Group Limited. The improvement from a previous Requires Improvement rating suggests that leadership made meaningful changes between inspections. No detail on management visibility, staff culture, or governance processes is included in the published summary.
Source: CQC inspection report →
What the evidence base says
The home specialises in dementia care and supports adults over 65. The home cares for people with different types of dementia. One family described their relative with vascular dementia settling in well after initial worries about the adjustment. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Dell was rated Good across all five domains at its February 2022 inspection, an improvement from its previous Requires Improvement rating. However, the published report contains very limited specific detail, so scores reflect the rating itself rather than direct observations, quotes, or evidence of practice in action.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Some relatives speak warmly about the friendliness of care staff, saying they create supportive daily interactions with residents. Families appreciate the open visiting arrangements and being invited to share meals together.
What inspectors have recorded
While some describe staff as approachable and caring, others report very different experiences with dismissive responses to concerns. Several families have reported serious incidents including falls, injuries and questions about basic care standards.
How it sits against good practice
This is a home where experiences vary significantly, and visiting to form your own impression feels particularly important.
Worth a visit
The Dell, at 55 Sibley Street, Manchester, was rated Good across all five inspection domains at its most recent inspection in February 2022. This is a meaningful improvement from a previous rating of Requires Improvement, and the July 2023 review confirmed that inspectors saw no reason to reassess the rating at that point. Named management is in place, and the home is registered to provide residential care for adults over 65, including people living with dementia. The main limitation for families using this report is that the published summary contains almost no specific detail: no direct quotes from residents or relatives, no inspector observations of daily life, and no specifics on staffing ratios, activity programmes, or food. A Good rating tells you the bar was met, but it does not tell you what it feels like to live there. Before you decide, visit during a weekday afternoon, ask to see last week's actual staffing rota (not a template), ask what activities were offered to residents who cannot join groups, and ask how the home communicates with families when something changes.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Dell Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Dell Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Dementia care home where families find warm staff but real concerns
The Dell – Your Trusted residential home
The Dell in Manchester offers dementia care for over-65s, with some families describing genuinely caring staff who make relatives feel welcome. However, other families have raised serious worries about safety and care standards that anyone considering this home needs to know about.
Who they care for
The home specialises in dementia care and supports adults over 65.
The home cares for people with different types of dementia. One family described their relative with vascular dementia settling in well after initial worries about the adjustment.
“This is a home where experiences vary significantly, and visiting to form your own impression feels particularly important.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Dell was rated Good across all five domains at its February 2022 inspection, an improvement from its previous Requires Improvement rating. However, the published report contains very limited specific detail, so scores reflect the rating itself rather than direct observations, quotes, or evidence of practice in action.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Some relatives speak warmly about the friendliness of care staff, saying they create supportive daily interactions with residents. Families appreciate the open visiting arrangements and being invited to share meals together.
What inspectors have recorded
While some describe staff as approachable and caring, others report very different experiences with dismissive responses to concerns. Several families have reported serious incidents including falls, injuries and questions about basic care standards.
How it sits against good practice
This is a home where experiences vary significantly, and visiting to form your own impression feels particularly important.
Worth a visit
The Dell, at 55 Sibley Street, Manchester, was rated Good across all five inspection domains at its most recent inspection in February 2022. This is a meaningful improvement from a previous rating of Requires Improvement, and the July 2023 review confirmed that inspectors saw no reason to reassess the rating at that point. Named management is in place, and the home is registered to provide residential care for adults over 65, including people living with dementia. The main limitation for families using this report is that the published summary contains almost no specific detail: no direct quotes from residents or relatives, no inspector observations of daily life, and no specifics on staffing ratios, activity programmes, or food. A Good rating tells you the bar was met, but it does not tell you what it feels like to live there. Before you decide, visit during a weekday afternoon, ask to see last week's actual staffing rota (not a template), ask what activities were offered to residents who cannot join groups, and ask how the home communicates with families when something changes.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Dell Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Dell Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Dementia care home where families find warm staff but real concerns
The Dell – Your Trusted residential home
The Dell in Manchester offers dementia care for over-65s, with some families describing genuinely caring staff who make relatives feel welcome. However, other families have raised serious worries about safety and care standards that anyone considering this home needs to know about.
Who they care for
The home specialises in dementia care and supports adults over 65.
The home cares for people with different types of dementia. One family described their relative with vascular dementia settling in well after initial worries about the adjustment.
Management & ethos
While some describe staff as approachable and caring, others report very different experiences with dismissive responses to concerns. Several families have reported serious incidents including falls, injuries and questions about basic care standards.
“This is a home where experiences vary significantly, and visiting to form your own impression feels particularly important.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
